Terms of Service
Short, honest, and in plain English.
1. Bookings
A booking made on this site is a request until we confirm it. Every booking is reviewed by our team, and you receive an email confirmation once it is accepted. Before pickup you also receive your driver’s name and contact number. If we cannot honour a requested trip, we tell you as soon as we know and nothing is owed.
2. Prices & payment
Published fares are per vehicle (tours per person) and include the driver, fuel and tolls unless stated otherwise. While our rate card is being finalised, prices shown are indicative and the final price is confirmed with your booking. Payment is by cash to the driver, EFT with your booking reference, or a secure card payment link on request. Corporate accounts are billed monthly.
3. Cancellations & changes
Our cancellation policy is being finalised and will be published here before online payment goes live. Until then: contact us as early as you can on 084 449 5000 and we will handle changes and cancellations fairly and case by case. Flight delays never count against you — we track your flight and adjust.
4. Liability
Every vehicle in our fleet carries comprehensive passenger liability insurance and is driven by a professionally licensed (PDP) driver. Our liability for any claim arising from a trip is limited to the cover provided by that passenger liability insurance. Please look after your own valuables; luggage travels at the owner’s risk.
5. Contact
Questions about these terms: bookings@compasstravel.co.za or 084 449 5000.